FAQs

Frequently Asked Questions (FAQ)

Welcome to My Therapy Essentials! We’re a family-owned, Australian-owned business committed to offering affordable, high-quality therapy products. Whether you're shopping for personal use, therapy spaces, or home playrooms, we provide unique, thoughtfully curated packages that help support development and wellbeing.

Below are some frequently asked questions to guide you through your shopping experience.

1. Can I use NDIS funding to purchase products from My Therapy Essentials?

Yes, if you have a self-managed or plan-managed NDIS plan, many of our products may be eligible for purchase using your NDIS funding. While we are not an NDIS-registered provider, we’re happy to assist with the necessary documentation to help you access these products through your NDIS plan.

We encourage you to speak with your NDIS planner or support coordinator for further guidance on eligibility.

2. How do I purchase from My Therapy Essentials?

Purchasing from us is easy:

·      Browse our online store and select the products you want.

·      Add them to your cart and proceed to checkout.

·      Complete your purchase and enjoy fast shipping.

We offer products to all customers, including self-managed and plan-managed NDIS participants. If you’re using NDIS funding, please consult with your planner or support coordinator before finalizing your order to ensure eligibility.

3. What makes My Therapy Essentials different from other stores?

At My Therapy Essentials, we pride ourselves on being family-owned and Australian-owned, and we offer some of the most affordable products on the market. We’re also known for our unique therapy packages, thoughtfully curated to provide comprehensive solutions for all your therapy, wellness, and play needs. Whether you're buying for home use, therapy sessions, or a gift, our packages ensure you have everything you need for a balanced, engaging experience.

4. Do you offer returns or exchanges?

Yes! We want you to be fully satisfied with your purchase. If you need to return or exchange an item, please refer to our Returns & Exchanges Policy. We accept returns for most items within 30 days of purchase, as long as the product is unused and in its original packaging.

Please note that certain products (such as oral tools or chew toys) may not be eligible for return due to hygiene and safety concerns.

5. Are your products covered by a warranty?

Yes, many of our products come with a warranty. For warranty details, please check the product description on our website. If you receive a damaged or defective item, please contact us right away, and we’ll help with a return or exchange.

6. How long does shipping take?

Shipping typically takes 3-7 business days within Australia, depending on your location. We aim to process and dispatch orders within 2-3 business days, and we offer express shipping options at checkout for faster delivery.

7. Can I track my order?

Yes! Once your order is shipped, we will provide you with a tracking number to track your order online with the courier.

8. Do you ship internationally?

Currently, we only offer shipping within Australia. We do not ship internationally but will update customers if this service becomes available in the future.

9. How can I contact you?

For any questions or assistance, feel free to contact us through:

Email: team@sensoryessential.com.au

Contact Page: Available on our website

We’re happy to help with anything from product inquiries to shipping or returns.