Terms of service

Welcome to My Therapy Essentials. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our website (www.mytherapyessentials.com.au) or purchasing any products from us, you agree to be bound by these Terms. Please read them carefully.

1. Overview

My Therapy Essentials is an online store that offers therapeutic tools designed to support well-being, particularly for children and individuals with sensory needs.

2. Eligibility

To purchase from our website, you must be at least 18 years old or have the involvement and consent of a parent or guardian. By using this site, you confirm that you meet this requirement.

3. Products and Orders

We make every effort to display product descriptions, images, and prices accurately. However, we do not guarantee that all information is error-free, complete, or current. We reserve the right to:

  • Correct any errors or inaccuracies.

  • Change or update information at any time without prior notice.

  • Refuse or cancel orders at our discretion.

4. Pricing and Payment

All prices are listed in AUD unless stated otherwise. We accept various payment methods, which are securely processed through third-party platforms. Payment must be completed in full before your order is shipped.

5. Shipping and Delivery

Shipping times may vary depending on location and shipping method. While we strive to meet estimated delivery times, we are not liable for delays caused by third-party carriers or unforeseen circumstances.

6. Returns and Refunds

We accept returns on eligible products within 14 days of delivery. Products must be unused, in their original packaging, and accompanied by proof of purchase. Please review our full Returns & Refund Policy for more details.

7. Intellectual Property

All content on this website—including text, images, logos, and designs—is the property of My Therapy Essentials and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content without our written permission.

8. Privacy

Your privacy is important to us. Please review our [Privacy Policy] to understand how we collect, use, and protect your personal information.

9. User Conduct

You agree not to:

  • Use the site for any unlawful or prohibited purpose.

  • Interfere with the security or functionality of the website.

  • Submit false or misleading information.

We reserve the right to suspend or terminate your access if you violate these Terms.

10. Limitation of Liability

To the fullest extent permitted by law, My Therapy Essentials will not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or products.

11. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page, and the updated version will include a revised "Last Updated" date. Your continued use of the site constitutes acceptance of the new Terms.

12. Contact Us

If you have any questions about these Terms, please contact us at: team@sensoryessentials.com.au