How to Get NDIS Approval for Your Therapy Products

(Post–October 2024 Update)

Since the October 2024 NDIS rule changes, it's become more challenging to get low-cost Assistive Technology (AT) items approved through flexible consumables funding. But don’t worry — we’re here to make the process simple and stress-free.

Here’s how to ensure your My Therapy Essentials order is successfully approved and paid for through your NDIS plan:

✅ Step 1: Request a Quote at Checkout

When placing your order, select NDIS Payment at checkout.
You’ll automatically receive a payable invoice sent to your email — no need to request one separately.

✅ Step 2: Obtain a Letter from an Allied Health Professional

Ask your Occupational Therapist (OT) or other allied health professional to provide a Letter of Recommendation. This letter should confirm:

  • The product supports your NDIS therapy goals
  • It’s prescribed for therapeutic use, not play or recreation
  • It helps with emotional regulation, safety, or behaviours of concern

📌 A clear explanation makes approval easier.

✅ Step 3: Include a Letter from a Behaviour Support Practitioner

(Optional but Strongly Recommended)

If the participant works with a Specialist Behaviour Support Practitioner, a second letter from them adds valuable support to your application and improves approval chances.

✅ Step 4: Submit Everything to Your Plan Manager

Once you have:
✔️ Your invoice from us
✔️ The supporting letters

Send them to your Plan Manager for review and processing.
If approved, they will arrange payment directly using the invoice details.

 

❗ What If Your Plan Manager Requires NDIA Approval?

Some Plan Managers may ask for written approval from the NDIA, depending on their interpretation of the updated rules.

In that case:

  1. Email your documents to 📩 enquiries@ndis.gov.au
  2. An NDIA Planner will review them and may follow up with your health provider
  3. If approved, you’ll receive a confirmation email
  4. Forward that email to your Plan Manager to proceed with payment

 

🚚 Final Step: Shipping

Once payment is received and we receive a remittance advice, your order will be shipped to your nominated address.
It’s that simple 💛

 

💬 Need Help?

If you have questions about the process or need help gathering documentation, don’t hesitate to reach out.
Our team is here to support you every step of the way.